Our Commitment for Providing Excellent Care
The University of Pennsylvania Health System
is committed to providing you with excellent
clinical care and service. If you have concerns
regarding your care, you have the right without
recrimination to voice those concerns, have them
reviewed, and when possible, resolved.
The Penn Presbyterian Medical Center laboratory
also provides notice to the public that when
an individual has any concerns about patient
care and safety in the laboratory, that the laboratory
has not addressed, he or she is encouraged to
contact the laboratory's management at 215-662-9100.
Please contact us if
you feel we have not met your expectations. A
Patient & Guest Relations representative
will review your message and respond to your concerns. The contact
us form is available 24 hours a day, 7 days a week. All messages are read
within one business day.
In addition, you may contact The Division of
Acute and Ambulatory Care, part of the Pennsylvania
Department of Health, at P.O. Box 90, Harrisburg,
PA 17120 or by phone at (800) 254-5164, or the
Department of Health Services Center for Medicare
and Medicaid Services (CMS) by calling 1-800-MEDICARE
to resolve a grievance. You may also contact
the Division of Accreditation Operations, Office
of Quality Monitoring, Joint Commission on Accreditation
of Healthcare Organizations, One Renaissance
Boulevard, Oakbrook Terrace, IL 60181, fax (630)
792-5636 for concerns related to quality and
safety-of-care issues or the safety of the environment
in which care is provided.
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